Refund policy
How does your return policy works?
Return Rules:
- All returned items must be unused, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won't be eligible for a refund, and we will need to send them back to you.
- You will need to use an outer packaging to protect the goods
- If there is a manufacturing issue with the item, you are eligible for return and full refund.
Please email us export@rdfgroup.ru
How can I send my item back to you?
You will take care of shipping your items back to us, picking the courier and shipping service you prefer – we recommend using a trackable shipping service.
How long do I need to wait to get my refund?
We usually take care of returns within 2 business days upon receipt, and you will receive an email update about it. We issue refunds through the same payment method you used for your order. PayPal refunds will appear immediately on your account. Bank card refunds may take up to 10 business days before showing up, due to varying processing times among payment providers.
Please note that shipping costs are not refunded.